Terms & Conditions

Application

The customer of Xtreme Beluga hereby enters into agreement for service with XTREMEBELUGA.COM. Xtreme Beluga is a service provider for third party tours and individuals who request its services.

General Terms and Conditions

Where these general terms and conditions do not conform with the general terms and conditions for specific tours or services, these general terms and conditions apply.

1. Introduction

1.1 The following general terms and conditions explain the rules of usage and the content of the contract that the customer enters with Xtreme Beluga.

1.2 While we strive to provide the service we advertise and want to give you the best possible experience, we do so by reacting and responding to the conditions presented with each tour. As we treat every customer as our best client and endeavour to provide the best service we possibly can, we have created these Terms and Conditions to protect both you, the client, and us, Xtreme Beluga, and ensure we are able to offer you the experience we promise.

2. Announcements

2.1Xtreme Beluga’s primary method of communication is email. All requests, confirmations, changes or cancellations must be communicated to the ‘info@xtremebeluga.com’ email address to be considered; exceptions are indicated in communications made outside of this channel may not be considered and may affect your eligibility in other parts of these Terms and Conditions.

2.2 Any bookings and alterations to bookings made over the phone must be followed up with a response email on behalf of the client. If this is not possible before the tour start date the client must state this during the call.

3. Corrections

3.1 The customer is obliged to be conscious about his transaction account and all the corrections that are performed. Xtreme Beluga is allowed to make correction to all mistakes or errors regarding collection of payments, issuance of invoices, calculation of commissions and discounts, and other transactions, including refunds and chargebacks.

3.2 The customer is obliged to announce immediately to Xtreme Beluga if he knows about mistakes or errors that have been made. Depending on what applies, both parties are responsible for correcting the balance of the transaction account in accordance with the correction that has been made.

4. Changes in the General Terms and Conditions

4.1 Xtreme Beluga periodically reviews its agreement to the client and may make updates or changes to reflect operating requirements and the responsibilities of Xtreme Beluga and the client. In the event of changes to the General Terms and Conditions Xtreme Beluga will notify the client and make available the updated Terms and Conditions. The client must agree to the new terms and conditions before entering into new agreements with Xtreme Beluga.

4.2 Xtreme Beluga reserves the right to make changes to the Terms and Conditions without notice.

5. Limitations and Restrictions

5.1 Participation in tours offered by Xtreme Beluga are contingent on meeting certification and experience requirements. It is the responsibility of the client to produce sufficient proof of certification and experience when requested by Xtreme Beluga and it is understood that failure to produce proof may result in a cancellation of their dive trips without refund.

5.2 All clients participating in scuba diving must provide proof of certification by a recognised diver training agency.

6. Payments

6.1 Xtreme Beluga offers multiple payment methods, including cash, credit card and bank transfers.

7. Cancellations and Service Changes

7.1 Cancellations or changes to service must be communicated as indicated in Section 3.

7.2 Xtreme Beluga reserves the right to cancel or alter trips and trips content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however Xtreme Beluga will endeavor to communicate any changes to scheduled activities at the earliest possible time. It is the goal of Xtreme Beluga to find the best solution for any changes or cancellations in activities and may offer alternative dive sites or activities. Xtreme Beluga will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.

8. Responsibility

8.1 Xtreme Beluga takes your safety seriously and follows the Standards and Procedures of SDI and the Recreational Scuba Training Council. This includes measures to identify responsibility and liability as well as professional insurance covering all aspects of Xtreme Beluga. In some cases this does not cover the client for certain responsibilities and liabilities.

8.2 Xtreme Beluga strongly recommends that all clients purchase their own travel and diving insurance to cover unforeseen circumstances arising from vacation activities.

8.3 Subject to our Booking Conditions Xtreme Beluga is not responsible for any injuries or losses sustained whilst clients are on tours booked with Xtreme Beluga, whether conducted by Xtreme Beluga or a third party.

8.4 The client assumes responsibility for their own property, proof of experience and actions while on tour.

8.5 The invalidity of individual clauses of this agreement does not affect the validity of the document as a whole.

9. Confidentiality

9.1 Xtreme Beluga may collect personal information about clients to further the service provided. This may include names, email addresses or other identifying information. At no time does Xtreme Beluga collect credit card information and requires that all payments be made via bank transfer, over the phone or with our online payment system.

9.2 Xtreme Beluga may use your email to periodically send newsletters or other information. This may be ceased at any time by replying to the email and requesting that such communications be stopped.

9.3 Xtreme Beluga does not give collected information to any third parties without explicit permission of the client. This includes information sent for certification purposes to SDI or contact information to other clients.

10. Customer Declaration

10.1 By agreeing to this application and these general terms and conditions, the client confirms that he has studied the general terms and conditions for partnership with Xtreme Beluga in detail and accepts all the content of it without limitations and obliges to adhere to it in all aspects.

The client confirms specifically:

a. That he has studied in detail and agrees to the general terms and conditions, specifically about the responsibility of Xtreme Beluga.

b. That the agreement for services with Xtreme Beluga is entered into in its own benefit only.